FAQ | District Flats in Charlotte, North Carolina

FAQ

Frequently Asked Questions

See our frequently asked questions however if you have additional inquiries please fill out our contact form and we will get back to you!

Is there an application and administration fee? If so, what are they?

Yes, our application fee is $100 and our administration fee is $200.

What lease terms do you offer?

We offer flexible lease terms ranging from 3 to 15 months. Please contact our leasing office for current availability and move-in specials. Current move-in specials require a lease of 12 months or longer.

How much is the security deposit?

Our security deposit starts at $500 and ranges up to 1 month's rent.

Is there a deposit alternative option?

Yes, we use Obligo as a deposit alternative.

Is renter's insurance required?

Yes, renter's insurance is required for all residents.

When is my rent due?

Rent payments are due on the 1st.

How do I pay my rent?

Rent can be paid through the Loft Living app, or with check to the leasing office.

Are any utilities included?

No. Residents set up their own utility accounts.

Are there additional fees I should expect?

Yes, the following fees apply:

  • Internet: $85 (technology package, Wi-Fi only).
  • Administration fee is $250
  • Pest control: $5
  • Trash: $8
  • Door-to-Door trash pickup $25

Please contact the leasing office if you have any questions about any of these fees.

How do residents submit maintenance requests?

Similarly to paying rent, maintenance requests can be submitted via the Loft Living platform.

Is 24-hour emergency maintenance available? What qualifies as an emergency maintenance request?

Yes, emergency maintenance is available. The following are considered emergency maintenance requests: water leaks, loss of A/C or heat dependent on outside temperature, fire, no water/power, refrigerator not working, toilet not working in a studio or 1-bedroom. or both toilets not working in a 2bd.

Is there a technology package at this property?

Yes, our technology package includes internet and around 50 channels. Internet speed is 300 mbps.

Do the apartments have a washer/dryer? If not, is there a laundry service available on site?

Yes, there are washer and dryers in unit.

Is parking available and is it included?

Yes. Each leaseholder receives one parking space in our garage at no extra charge. Reserved garage spaces are available for $100 per month.

Is the community pet friendly?

Yes, this community is pet friendly.

What is the pet policy including fees, restrictions and how many pets are allowed per apartment?

Our community allows no more than 2 pets per home with a pet fee of $500 for the first pet and $750 for two pets. Monthly pet rent of $20. Restricted breeds are pitbulls, terriers/Staffordshire terriers, Rottweilers, Doberman pinschers, chows, Presa Canarios, Alaskan malamutes, Chow, Akita, Wolf-hybrid.

Do you offer furnished apartments?

No, we do not offer furnished apartments.

What amenities does this property have?

Our amenities include a saltwater pool, 2,000-square-foot fitness center with CrossFit cage, yoga & spin studio with Pelotons and Echelon Mirrors, entertainment theater with surround sound, indoor game room with billiards, outdoor ping pong and cornhole, BBQ and picnic area, fireside lounge seating, 24-hour coffee bar, dog park, K9000 dog wash station, 24-hour package lockers and controlled access.

Is there an amenity fee? If so, what does this amenity fee include?

There is no amenity fee at our community.

Is there a guest suite here and what is the reservation process?

No guest suite is offered at our community.

How do I schedule a tour at this community?

Tours can be scheduled online or over the phone.

Do you offer in-person, virtual or self-guided tours?

We offer in person tours and virtual tours.

How soon can I move in?

Move-in timelines vary depending on current availability.

How do I apply for an apartment?

Applications can be submitted online.

What are the income and credit requirements?

3x rent income requirement.

Do you accept co-signers or guarantors?

Yes, we do accept co-signers/guarantors.

What documents are required to apply?

A government-issued photo ID and proof of income showing at least 3x the monthly rent.

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